Privacy Policy

Email: samaira.sg@gmail.com
Website: www.sglondon.co.uk


1. Introduction

SG London values your privacy and is committed to protecting your personal information. This Privacy Policy explains what information we collect, how we use it, and your rights regarding your data when you use our website, book consultations, or place orders.


2. Information We Collect

We may collect the following personal information:
• Contact information: name, email address, phone number, and mailing address.
• Measurements and body details: for bespoke and made-to-measure garments.
• Payment information: card or bank details processed securely through third-party providers.
• Consultation data: virtual appointment recordings or notes (with your consent).
• Website usage data: IP address, browser type, and browsing activity for analytics purposes.


3. How We Use Your Information

Your personal data is used to:
• Provide our bespoke, bridal, and ready-to-wear services.
• Schedule and conduct virtual consultations.
• Process orders, payments, and deliveries.
• Communicate updates about your order, promotions, or events (where you have opted in).
• Improve our services, website functionality, and client experience.


4. Sharing Your Information

SG London will not sell or rent your data to third parties. We may share information:
• With trusted couriers or delivery services for order fulfillment.
• With payment processors (PayPal, Stripe, banks) for secure payment handling.
• If required by law or legal proceedings.


5. Data Storage & Security
• Your information is stored securely on servers and databases protected by industry-standard encryption and security measures.
• Only authorised SG London staff have access to personal data necessary for fulfilling orders or consultations.
• We retain your personal information only as long as needed to provide our services or comply with legal obligations.


6. Your Rights

You have the right to:
• Access the personal information we hold about you.
• Request correction of inaccurate or incomplete information.
• Request deletion of your data (where not required for legal obligations).
• Withdraw consent for marketing communications at any time.

To exercise these rights, contact us at samaira.sg@gmail.com.


7. Cookies & Tracking

• Our website may use cookies or similar technologies to improve user experience and track analytics.
• You can manage cookie preferences through your browser settings.


8. Children’s Privacy

Our services are not intended for children under 16. We do not knowingly collect personal information from minors.


9. Updates to Privacy Policy

SG London may update this Privacy Policy periodically. Updated versions will be posted on www.sglondon.co.uk with the date of revision.


10. Contact

For any privacy-related questions, please contact us at:
Email: samaira.sg@gmail.com


SG London – Bespoke Order FAQ

1. How do I book a virtual consultation?
You can schedule a consultation via our website or email us at samaira.sg@gmail.com. Please provide your preferred date, time, and type of garment.

2. What payment is required for a bespoke or made-to-measure order?
An 85% deposit is required upfront to confirm your order, with the remaining 15% due upon completion before collection or dispatch.

3. How do I provide my measurements?
We provide step-by-step measurement guidelines and videos to ensure accuracy. Virtual consultations can include guidance on measuring if needed.

4. Can I cancel or change my order?
• Orders may be cancelled within 3 business days of confirmation.
• After 3 days, deposits are non-refundable.
• Changes after production begins are at SG London’s discretion and may incur additional charges.

5. How long will my order take?
Production times vary depending on complexity and style. Delivery timelines are estimates and may be affected by holidays, courier delays, or unforeseen events.

6. What if my garment doesn’t fit?
Minor adjustments can be made for an additional charge. We are not responsible for alterations due to inaccurate measurements provided by the client.

7. Are bespoke or made-to-measure garments refundable?
No — all custom orders are final sale. Ready-to-wear items are refundable only for verified manufacturing defects reported within 48 hours of delivery.

8. How will my order be delivered?
Orders can be collected in person or delivered via trusted courier services. SG London is not liable for courier delays, loss, or damage during transit.

9. Do you ship internationally?
Yes. International customers are responsible for customs duties, taxes, and import fees in their country.

10. Who do I contact for questions about my order?
Please contact samaira.sg@gmail.com for any questions, changes, or concerns about your order.


This combination of detailed T&Cs, Privacy Policy, and FAQ provides a strong legal and customer-friendly foundation for your website.

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