Terms & Conditions

Email: samaira.sg@gmail.com
Website: www.sglondon.co.uk


1. About SG London

SG London is the UK’s first South Asian brand offering a virtual bespoke bridal service, specialising in made-to-measure and bespoke bridal, formal, and semi-formal wear. We combine traditional South Asian craftsmanship with contemporary British design, delivering personalised, high-quality garments that reflect elegance, sophistication, and individuality.

By accessing our website, booking a consultation, or placing an order, you agree to be bound by these Terms & Conditions. Please read them carefully before proceeding.


2. Orders & Appointments
• All SG London products are made-to-measure, bespoke, or made-to-order. Ready-to-wear options are limited and clearly specified.
• Orders are only confirmed once measurements, design specifications, and the required deposit have been received and verified.
• Once production has commenced, changes to designs, fabrics, or measurements may only be made at SG London’s discretion and may incur additional charges.
• Virtual consultations and appointments must be booked in advance. By booking, you confirm that all provided information is accurate and that you will adhere to SG London’s consultation guidelines.


3. Payments
• For bespoke and made-to-measure orders, an 85% deposit is required upfront to confirm your order and start production.
• The remaining 15% balance must be paid upon completion, prior to collection or dispatch.
• For ready-to-wear or fast-track orders, full payment (100%) is required at the time of order.
• Deposits are non-refundable after three (3) business days from payment.
• Orders will not enter production until the deposit is received and cleared.
• Payments can be made via bank transfer, PayPal, Stripe, or other authorised methods.


4. Measurements
• Customers are responsible for providing accurate measurements following SG London’s guidelines, including videos and charts.
• SG London adds appropriate ease and seam allowances based on the measurements provided.
• Additional charges will apply for alterations due to incorrect or incomplete measurements provided by the customer.
• For urgent or fast-track orders, SG London may decline alterations resulting from incorrect measurements, unless agreed at our discretion with added fees.
• SG London reserves the right to verify unusual or inconsistent measurements via photos or video calls.


5. Cancellations & Changes
• Orders may be cancelled within three (3) business days of confirmation. Any costs incurred during this period may be deducted from the deposit.
• After three (3) business days, deposits are non-refundable, including for bespoke and made-to-measure orders.
• Fast-track and bespoke bridal orders are non-refundable from confirmation.
• Any changes after production begins are at SG London’s discretion, may incur additional fees, and may affect delivery timelines.


6. Delivery & Collection
• Delivery timelines are estimates and may be affected by production delays, customer delays, courier issues, customs clearance, or other unforeseen circumstances.
• SG London is not liable for delays, loss, or damage caused by third-party transport providers.
• Customers must provide accurate delivery addresses. Any additional costs due to failed deliveries are the customer’s responsibility.
• Upon collection, customers should inspect the garment and confirm satisfaction. Failure to raise concerns at this stage is considered acceptance.
• Customers are encouraged to insure high-value orders during transit.


7. Alterations & Adjustments
• Minor post-completion alterations may be offered at SG London’s discretion and are subject to additional charges.
• Alterations due to customer errors in measurement or instructions are not covered and will be charged separately.
• SG London may provide guidance for at-home adjustments where appropriate but cannot guarantee perfect results.


8. Returns & Refunds
• All bespoke, made-to-measure, and custom orders are non-refundable and non-exchangeable.
• Ready-to-wear items are final sale, except in cases of verified manufacturing defects reported within 48 hours of delivery.
• Approved refunds will be issued as store credit redeemable for future SG London purchases.
• SG London reserves the right to refuse refunds if defects are not attributable to our production process or reported after the stipulated timeframe.


9. Pricing & Taxes
• All prices are listed in GBP (£).
• International customers are responsible for import duties, customs charges, and taxes applicable in their country.
• SG London reserves the right to adjust prices due to fluctuations in material costs, exchange rates, or labour costs, with prior notification.


10. Intellectual Property
• All SG London designs, sketches, photographs, and digital materials remain our intellectual property.
• Customers may not reproduce, share, or use these materials without written consent.


11. Force Majeure
• SG London is not liable for delays, non-performance, or cancellations caused by events beyond our control, including natural disasters, pandemics, strikes, transport disruptions, or supplier delays.


12. Limitation of Liability
• SG London is not liable for indirect, consequential, or incidental damages, including loss of profit, business opportunities, or inconvenience.
• SG London’s maximum liability is limited to the total amount paid by the customer for the affected order.


13. Governing Law & Dispute Resolution
• These Terms & Conditions are governed by and construed under the laws of England and Wales.
• Any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.


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