Email: samaira.sg@gmail.com
Website: www.sglondon.co.uk
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1. About SG London
SG London is the UK’s first South Asian brand offering a virtual bespoke bridal service, specialising in made-to-measure and bespoke bridal, formal, and semi-formal wear. We combine traditional South Asian craftsmanship with contemporary British design, delivering personalised, high-quality garments that reflect elegance, sophistication, and individuality.
By accessing our website, booking a consultation, or placing an order, you agree to be bound by these Terms & Conditions. Please read them carefully before proceeding.
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2. Orders & Appointments
• All SG London products are made-to-measure, bespoke, or made-to-order. Ready-to-wear options are limited and clearly specified.
• Orders are only confirmed once measurements, design specifications, and the required deposit have been received and verified.
• Once production has commenced, changes to designs, fabrics, or measurements may only be made at SG London’s discretion and may incur additional charges.
• Virtual consultations and appointments must be booked in advance. By booking, you confirm that all provided information is accurate and that you will adhere to SG London’s consultation guidelines.
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3. Payments
• For bespoke and made-to-measure orders, an 85% deposit is required upfront to confirm your order and start production.
• The remaining 15% balance must be paid upon completion, prior to collection or dispatch.
• For ready-to-wear or fast-track orders, full payment (100%) is required at the time of order.
• Deposits are non-refundable after three (3) business days from payment.
• Orders will not enter production until the deposit is received and cleared.
• Payments can be made via bank transfer, PayPal, Stripe, or other authorised methods.
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4. Measurements
• Customers are responsible for providing accurate measurements following SG London’s guidelines, including videos and charts.
• SG London adds appropriate ease and seam allowances based on the measurements provided.
• Additional charges will apply for alterations due to incorrect or incomplete measurements provided by the customer.
• For urgent or fast-track orders, SG London may decline alterations resulting from incorrect measurements, unless agreed at our discretion with added fees.
• SG London reserves the right to verify unusual or inconsistent measurements via photos or video calls.
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5. Cancellations & Changes
• Orders may be cancelled within three (3) business days of confirmation. Any costs incurred during this period may be deducted from the deposit.
• After three (3) business days, deposits are non-refundable, including for bespoke and made-to-measure orders.
• Fast-track and bespoke bridal orders are non-refundable from confirmation.
• Any changes after production begins are at SG London’s discretion, may incur additional fees, and may affect delivery timelines.
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6. Delivery & Collection
• Delivery timelines are estimates and may be affected by production delays, customer delays, courier issues, customs clearance, or other unforeseen circumstances.
• SG London is not liable for delays, loss, or damage caused by third-party transport providers.
• Customers must provide accurate delivery addresses. Any additional costs due to failed deliveries are the customer’s responsibility.
• Upon collection, customers should inspect the garment and confirm satisfaction. Failure to raise concerns at this stage is considered acceptance.
• Customers are encouraged to insure high-value orders during transit.
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7. Alterations & Adjustments
• Minor post-completion alterations may be offered at SG London’s discretion and are subject to additional charges.
• Alterations due to customer errors in measurement or instructions are not covered and will be charged separately.
• SG London may provide guidance for at-home adjustments where appropriate but cannot guarantee perfect results.
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8. Returns & Refunds
• All bespoke, made-to-measure, and custom orders are non-refundable and non-exchangeable.
• Ready-to-wear items are final sale, except in cases of verified manufacturing defects reported within 48 hours of delivery.
• Approved refunds will be issued as store credit redeemable for future SG London purchases.
• SG London reserves the right to refuse refunds if defects are not attributable to our production process or reported after the stipulated timeframe.
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9. Pricing & Taxes
• All prices are listed in GBP (£).
• International customers are responsible for import duties, customs charges, and taxes applicable in their country.
• SG London reserves the right to adjust prices due to fluctuations in material costs, exchange rates, or labour costs, with prior notification.
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10. Intellectual Property
• All SG London designs, sketches, photographs, and digital materials remain our intellectual property.
• Customers may not reproduce, share, or use these materials without written consent.
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11. Force Majeure
• SG London is not liable for delays, non-performance, or cancellations caused by events beyond our control, including natural disasters, pandemics, strikes, transport disruptions, or supplier delays.
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12. Limitation of Liability
• SG London is not liable for indirect, consequential, or incidental damages, including loss of profit, business opportunities, or inconvenience.
• SG London’s maximum liability is limited to the total amount paid by the customer for the affected order.
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13. Governing Law & Dispute Resolution
• These Terms & Conditions are governed by and construed under the laws of England and Wales.
• Any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.
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©️ 2025 SG London. All rights reserved.