Return & Refund Policy
Order Cancellation
Clients may request an order cancellation in writing within three (3) business days of the invoice date (day 1 being the date of invoice). We will make every effort to accommodate such requests promptly.
Please note:
• Deposits become non-refundable after three (3) business days from the date of deposit.
• If any work has commenced within those three (3) days, any costs incurred will be charged to the client.
• Fast-track orders are non-refundable from the date of invoicing.
Returns & Exchanges
All products are thoroughly inspected prior to dispatch. Claims relating to workmanship defects, shortages, or errors must be submitted in writing within five (5) calendar days of delivery, accompanied by clear photographic evidence.
Failure to report issues within this timeframe will be considered full acceptance of the order, and no further claims will be accepted.
Please note:
• SG London is not responsible for damage, loss, or shortages during transit. Clients must inspect all goods upon arrival and report any issues directly to the carrier.
• While we may assist in the claims process at our discretion, we do not accept returns or exchanges once the order has been delivered.
• No products may be returned without written consent from SG London.
Ready-to-Wear Products
Our Ready-to-Wear pieces are produced according to standard sizes and specifications, designed for immediate wear upon receipt.
These items are not eligible for return or refund. However, at our sole discretion, we may offer an exchange or store credit if a request is made within seven (7) days of purchase, provided that the product:
• Remains unworn, unwashed, and unaltered
• Is in its original condition with all tags attached
Restrictions & Chargebacks
By placing an order with SG London, the customer agrees that initiating a chargeback after payment or product delivery is strictly prohibited.
Any chargeback request will be considered a material breach of this agreement. In such cases, SG London reserves the right to take immediate legal action to recover all associated costs, including but not limited to:
• The full product value
• Bank or financial institution chargeback fees
• Legal fees incurred during enforcement
Additionally, SG London may report fraudulent or unjustified chargeback incidents to relevant credit reporting agencies, which may affect the customer’s credit standing.
By completing a purchase, the customer confirms they have read, understood, and agreed to these terms, and acknowledges that this clause will take precedence over any conflicting terms from banks, payment providers, or third parties.
This policy exists to protect both our clients and SG London against fraudulent claims and to ensure all matters are resolved fairly and transparently.