FAQ
SG London – Bespoke Order FAQ
1. How do I book a virtual consultation?
You can schedule a consultation via our website or email us at samaira.sg@gmail.com. Please provide your preferred date, time, and type of garment.
2. What payment is required for a bespoke or made-to-measure order?
An 85% deposit is required upfront to confirm your order, with the remaining 15% due upon completion before collection or dispatch.
3. How do I provide my measurements?
We provide step-by-step measurement guidelines and videos to ensure accuracy. Virtual consultations can include guidance on measuring if needed.
4. Can I cancel or change my order?
• Orders may be cancelled within 3 business days of confirmation.
• After 3 days, deposits are non-refundable.
• Changes after production begins are at SG London’s discretion and may incur additional charges.
5. How long will my order take?
Production times vary depending on complexity and style. Delivery timelines are estimates and may be affected by holidays, courier delays, or unforeseen events.
6. What if my garment doesn’t fit?
Minor adjustments can be made for an additional charge. We are not responsible for alterations due to inaccurate measurements provided by the client.
7. Are bespoke or made-to-measure garments refundable?
No — all custom orders are final sale. Ready-to-wear items are refundable only for verified manufacturing defects reported within 48 hours of delivery.
8. How will my order be delivered?
Orders can be collected in person or delivered via trusted courier services. SG London is not liable for courier delays, loss, or damage during transit.
9. Do you ship internationally?
Yes. International customers are responsible for customs duties, taxes, and import fees in their country.
10. Who do I contact for questions about my order?
Please contact info@thesglondon.com for any questions, changes, or concerns about your order.